Communication Policy

You can find your provider’s direct phone line and email address by clicking here . You can also reach your provider by calling our main phone line at (443) 281-9430 and using our dial-by-name directory. Our best efforts will be made to forward voicemails and emails left on the general Clear View Counseling Center (CVCC) inboxes to your provider. However, since this is not an automated task, we cannot guarantee that your messages will be delivered in a timely manner, and you may risk incurring a late cancellation/ missed visit fee.  As such, please make sure you are contacting your provider directly.

Please save your provider’s contact information including his or her direct phone number and his or her CVCC email address in your contacts. Email and text messaging are not private, secure methods of contact. Note that you may use non-secure methods of communication with your clinician at your own risk.

Please be aware that each clinician at CVCC has 100% autonomy over his or her schedule. As such, you must use the Patient Portal to send all requests to schedule, reschedule, or cancel appointments directly to your clinician. Our office staff cannot schedule, cancel or reschedule your appointments on behalf of your provider. For schedule requests with less than 24-hours’ notice, you must contact your clinician by phone or email.

 For further information on communication guidelines, please review our Scheduling Policy and HIPAA Information Form.