Scheduling Policy

For your convenience, the Clear View Counseling Center provides a free, HIPAA compliant Patient Portal.  The patient portal allows you to view your upcoming appointments, request additional appointments, reschedule appointments, and request to cancel appointments.

On the patient portal, you may view your clinician’s availability, view your upcoming appointments, and make schedule requests.

Patients are provided with an emailed invitation to create a portal account prior to their initial appointment.  Invitations expire after 24 hours, but may be re-sent by your clinician by request.  Passwords may also be reset by your clinician by request as needed.

ALL scheduling, rescheduling, and cancelling of appointments MUST be sent through the portal ONLY.  For requests with less than 24-hours’ notice, you MUST contact your clinician directly.

We cannot guarantee that voicemails left on the Clear View Counseling Center main phone line will be passed along to your clinician in a timely manner.  We discourage replying to automated appointment reminders via email.  Such replies must be forwarded to each clinician individually.  As such, we cannot guarantee timely forwarding of such schedule requests.  Should you choose to submit schedule requests on the Clear View Counseling Center main voicemail, main email, or reply to automated appointment reminder emails, you do so at risk of incurring a $125 Missed Visit Fee should your clinician not receive your request within 24 hours of your scheduled appointment.