Scheduling Policy

Patients are provided with a Patient Portal account upon scheduling an initial appointment. Invitations expire after 24-hours but may be re-sent by your clinician by request. ALL scheduling, rescheduling, and cancelling of appointments MUST be sent through the portal ONLY. For requests with less than 24-hours’ notice, you MUST contact your clinician directly. You can find your clinician’s contact information by going to my-provider/

We cannot guarantee that voicemails left on the Clear View Counseling Center main phone line will be passed along to your clinician in a timely manner. Additionally, we discourage replying to automated appointment reminders via email as they do not go to your provider directly. Such replies must be forwarded to each clinician individually and also cannot be guaranteed to be forwarded in a timely manner. Should you choose to submit schedule requests on the Clear View Counseling Center main voicemail, main email, or reply to automated appointment reminder emails, you do so at risk of incurring a $125 Missed Visit Fee should your clinician not receive your request within 24-hours of your scheduled appointment.