Confidentiality & Privacy Policy
The law protects the relationship between a patient and a psychotherapist. Information cannot be disclosed without your written consent.
Exceptions include:
- Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this information to the appropriate authorities immediately.
- If a patient is threatening serious bodily harm to another person(s), we must notify the police and inform the intended victim.
- If a patient intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we must take further measures without their permission, which are required by law in order to ensure their safety.
Missed Visit/ Late Cancellation Policy
Due to the high demand for psychotherapy services and the limited availability of appointments, late cancellations (canceling an appointment with less than 24 hours’ notice) and missed visits result in a charge of $125. This fee cannot be billed to insurance and will be charged immediately following your missed visit.
It is important that you arrive promptly for your appointment. Due to the intense nature of therapy sessions, abbreviated sessions can often be more harmful than beneficial. We understand that life happens, including emergencies, weather, and traffic. Please call ahead if you expect to be late to an appointment. Tardiness in excess of 20 minutes will result in cancellation of the appointment and a fee of $125 will be charged. Patients who accrue three (3) or more late cancellations or missed visits may be subject to termination.
We understand that a missed visit fee may be financially burdensome. However, this policy is in place in an effort to promote responsible scheduling and therapy attendance. The best therapeutic outcomes are due, in part, to consistent treatment. In addition, failing to provide adequate notice for a cancelled appointment robs other patients of the opportunity to get the help they need during that unused session.
Scheduling Policy
Please be aware that each clinician at CVCC has 100% autonomy over his or her calendar. As such, ALL scheduling, rescheduling, and cancelling of appointments MUST be sent through the portal ONLY. For requests with less than 24-hours’ notice, you MUST contact your clinician directly. You can find your clinician’s contact information by going to https://clearviewcounselingcenter.com/contact- my-provider/ . Our office staff cannot schedule, cancel or reschedule your appointments on behalf of your provider. For schedule requests with less than 24-hours’ notice, you must contact your clinician directly.
We cannot guarantee that voicemails left on the Clear View Counseling Center main phone line will be passed along to your clinician in a timely manner. Additionally, we discourage replying to automated appointment reminders via email as they do not go to your provider directly. Such replies must be forwarded to each clinician individually and also cannot be guaranteed to be forwarded in a timely manner. Should you choose to submit schedule requests on the Clear View Counseling Center main voicemail, main email, or reply to automated appointment reminder emails, you do so at risk of incurring a Missed Visit Fee should your clinician not receive your request within 24-hours of your scheduled appointment.
Financial Policy
The Clear View Counseling Center believes that mental health care should be affordable and accessible to all. In alignment with this belief, we accept all major insurance carriers. Please be advised that you are responsible for meeting deductibles, copayments, and/or any charges not covered by your insurance carrier(s) for whatever reason, at the time of each visit. Please note that your insurance carrier may not certify, authorize, or reimburse for certain services required, or deemed necessary by your provider. By signing below, you agree to be 100% responsible for any and all fees associated with your treatment which may include, but are not limited to, unauthorized visits, patient treatment plans, medical forms/ records, late cancellation fees, internal or external clinician case consultation, legal and forensic reports or court testimony.
Payment is due prior to the beginning of your therapy session. A valid credit or debit card is required to be on file for all patients. For your convenience, we do accept MasterCard, Visa, American Express, HSA cards, cash and personal checks. All patients must complete our Payment Authorization Form to streamline the payment process and keep your credit card on file. For your security, all patient credit card information is kept on our HIPAA compliant EMR.
There is a $35 charge for returned checks. Additionally, patient accounts overdue for more than 30 days, without any payment arrangements, may be released for collections with a 40% collection fee added to the account balance due.
In addition, phone/ email contact lasting over 15 minutes, will be prorated and charged at the regular hourly rate ($175/ hour) and is not covered by insurance. Written reports requested for purposes other than therapy note documentation are charged $25 per half page.
Communication Policy
Please use our HIPAA compliant secure patient portal to communicate with your provider between sessions. You can also call your provider by phone. To find your provider’s contact information by going to: https:// clearviewcounselingcenter.com/contact-my-provider/ . You can also reach your provider by calling our main phone line at (443) 281-9430 and using our dial-by-name directory. Our best efforts will be made to forward voicemails and emails left on the general Clear View Counseling Center (CVCC) inboxes to your provider. However, we cannot guarantee that your messages will be delivered in a timely manner, and you may risk incurring a late cancellation/ missed visit fee. As such, please make sure you are contacting your provider directly.
Please save your provider’s contact information including his or her direct phone number and his or her CVCC email address in your contacts. Email and text messaging are not private, secure methods of contact. Note that you may use non-secure methods of communication with your clinician at your own risk.